We’re committed to ensuring you have a great experience on Fontspring, so if you have any questions or issues with your purchase, we'd love to hear from you as soon as possible so we can help you resolve the issue.
If you'd like a refund for a purchase, please read through our Refund Policy before sending us a refund request.
Please note that we will permanently close accounts from which we have received chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.
I filed a dispute via PayPal. Why haven’t I gotten a response?
Please get in touch with us. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.
What if I filed a chargeback on accident?
Please get in touch with your bank/card issuer or PayPal to rescind the chargeback. Once you confirm the chargeback has been rescinded, we can reopen your account.
I didn’t file a chargeback! Why is my account closed?
Sometimes, if a card is cancelled due to being stolen/lost, or is reported to have fraudulent activity, a bank or card issuer may mark all transactions within a specific time period as "fraudulent". If this is the case for you, please get in touch with your bank or card issuer to rescind the chargeback.